Major Incidents Dashboard
Real-time overview of major incidents and priority one incidents your system may encounter.
Customized dashboards based on data relevant to your business, e.g. sustainability dashboard including purchasing, energy emission, disposal data etc.
Overview of incidents, changes, problems, you have all in one platform. You have the ability to drill down to the details of a single ticket.
Service Desk Live Data
Consolidated view of all data from service calls, chat, emails and agents etc. All access from your fingertip.
Apply analytics on customer journey data to predict and optimize ticket life-cycle. Provide visuals for clients to map touchpoints.
Monthly SLA/KPI Dashboards
Shows information on whether SLA has been satisfied or not. Provide information based on important KPIs tailored for you.